Return Policy

For hygiene reasons, our cuticle oils and nail files cannot be returned or exchanged unless they’re faulty. 

All faulty returns must be placed within 7 days of receiving the order. Send an email to our team at info@wildskin.co.nz with your order number and the products you’d like to return or exchange. They’ll get back to you with different options whether it be an exchange or a refund on the product. 

  • Please note that we do not offer free post returns unless the item is faulty. If you are looking to return a cuticle oil or nail file product that is not faulty, a refund will not be available, due to hygiene reasons.

    All we ask is that the items must be returned in the same condition you received it. Pop your item into a suitable package and clearly label it with the reference number and address provided by our team via email. If the product is faulty, we will issue you a return label via email which can be printed and taped to your packaging.

  • After we’ve confirmed that we’ve received the items the refund should be in your account within 5-10 working days. Please note, your original shipping charges are not refunded.

    Please email info@wildskin.co.nz if you have any questions